Our business values
What makes Highpoint different?
Strategy rather than product. Although we design and build software tools, we do not view ourselves as selling a product. Rather, we are in the business of providing solutions to meet organizations' business and marketing needs.Our job, then, is to provide software and design solutions that work with your existing resources in order to meet your strategic objectives.
Responsiveness. We understand that you depend upon our web-related services in order to conduct the business of your organization. You can't afford to lose time, income or customer goodwill because of website-related problems. When you call us, you can count on speaking to a person who is knowledgeable about your organization and who has the power to get things done.
Stability. Rather than depend on freelance contractors, we prefer to maintain a core team of capable people and encourage them to steadily increase their range of abilities. The result is a stronger reservoir of acquired organizational knowledge, which translates into better, more accurate and more efficient service.
Forthrightness. Telling the truth is an essential part of our business values. You deserve honest answers to all of your questions. If we don't know the answer right away, we will say so. If we make a mistake, we will let you know -- and then fix it in a timely manner.
Total support. Most of our customers are people for whom managing a website is only a small part of their job. Most of them are not "techies." We consider it our responsibility to provide them with the tools and training they need to manage their website content and business processes effectively. This includes training of new staff members as necessary and retraining as required.
Continuous improvement. We believe that continuous improvement of your website is essential in order to meet your changing business needs and the rising expectations of your customers. Our Site Management program is geared toward making improvement of your website an integral part of our ongoing business relationship. Some of our customers' websites are now in their third generation of re-design and development under Highpoint management.